The Professionalism of Our Industry

Posted on November 19, 2011. Filed under: Cleaning Industry | Tags: , |

Raina Raflo - Atlanta Cleaning Service Sponge & Sparkle, wins ARSCI 2011 Newsletter Award

Raina accepting ARCSI 2011 Newsletter Award

Having just got back from the Association of Residential Cleaning Services  2011 conference  in Las Vegas, I have so many new ideas and plans to implement.  Being a member of this organization  helps any maid service become better, stronger and more professional.  Even though we have been in business for 30 years, I am always learning something new.

OSHA guidelines and  government regulations change, cleaning products  are perfected, new technologies need to be learned.  Education is an absolute must in this business just to keep up with all the new developments in  running our businesses and in dealing with our clients and employees.

One of our speakers was Tom Peters, the author of the classic,  In Search of Excellence.  He has a new book out which I am looking forward to reading titled  Retail Superstars.  One of the things that resonated with me was when he said that for your staff to give good service, you have to give good service to your staff.

Since our company creed is the Golden Rule , we have always tried to be cognizant of treating everyone kindly, fairly, and respectfully.  We have had some success with this,  I believe, since employee turnover has not ever been a big problem for our company. In an industry where the average turnover is 300%, this is no small feat!

Looking forward to our next conference in Orlando!  Oh – and our newsletter was awarded the 2011 Professional Image Award , as a bonus!

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About the author:

Raina Raflo owns Sponge & Sparkle, Atlanta’s oldest and most reputable independent maid and house cleaning service. (404) 633-9652.

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