Happy, Engaged Employees Lead to Happy, Loyal Customers
Our Awesome Employees at the 2011 Sponge & Sparkle Holiday Party
At Sponge & Sparkle, we employ the golden rule as part of our company’s culture. Treating others as you want to be treated, however, doesn’t stop at the way we treat our customers.
We believe our employees should be treated with the same consideration and care. How can we expect our cleaning technicians to treat our customers well if they are mistreated by our office staff?
Is Employee Engagement Worth It?
Common sense and research also show that a caring work environment leads to motivated employees who put forth their best. This, in turn, has a positive impact on a company’s bottom line.
The contributions our team members make play a big part in Sponge & Sparkle being Atlanta’s oldest independently owned house cleaning service. In an industry (house cleaning) where the average employee turnover is 4-5 months, our average employee turnover is 5 years!
What Customers Say About Sponge & Sparkle Employees
I am so grateful for the hundreds of customers who have trusted us to clean their homes for the past 30 years. Here’s what they have to say about Sponge & Sparkle cleaning technicians.
The Dream Team!
The dream team came! This was the cleanest my house has ever been! Kitchen floor was cleaned as never before. Great job, girls. K. ROSSOutstanding Cleaning, Wonderful Employees
I want you to know what a pleasure it has been to have been your customer these last few years. The cleaning services you provide have always been outstanding and your employees have been wonderful. C. MUSEGreat Job and Trustworthy
It is so nice to have someone who not only does a great job but someone you can trust. J. SAXON
So Fresh, So Clean
Camille did a great job cleaning our house in Decatur last week! Everything looked and smelled terrific!A+ Extremely Professional, a Delight to Work With
KAREN cleaned our home for the first time last week and she did an incredible job! The cleaning was very thorough, she took her time and made my home “sparkle”! she was a delight to have in the house and she was very accommodating to my “work from home” needs. I look forward to having her back. A+!
Very Fast and Very Thorough
We’re really happy we went with Sponge and Sparkle. The cleaners Mabia and Jared are fast but very thorough, and are always on time. We have a converted loft that gets dingy and dusty very easily, and it always looks and feels brand new after they’ve cleaned. Highly recommended.
Resources to Improve Employee Engagement
If you are looking to institute a caring company culture, one that takes care of your employees and customers, here are two resources that will help you on your journey.
- Delivering Happiness by Tony Hsieh, founder of Zappos. Companies like Zappos are an inspiration. They encourage employees to be authentic, creative, take the reigns, learn and grow.
- This article by Paul Siegelman, “Why a Caring Workplace Matters.” In this article, Siegelman lays out the 4-part methodology his company uses to demonstrate they care.
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About the author:
Raina Raflo owns Sponge & Sparkle, Atlanta’s oldest and most reputable independent maid and house cleaning service. (404) 633-9662.
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Raina Raflo
